Terms & Conditions

Last updated: January 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Travelleads website and assistance services. By accessing this website or using our services, you agree to be bound by these Terms.

Travelleads is owned and operated by SR Global Marketplace Private Limited.

1. Nature of Services

Travelleads is an independent third-party flight support service.
We are not an airline, travel agency, ticket seller, or aviation authority.

Our services are limited to:

• Providing information and guidance based on publicly available airline policies

• Assisting with the submission of flight change or cancellation requests where permitted by the airline

We do not:

• Sell airline tickets

• Operate flights

• Issue boarding passes

• Make decisions on behalf of airlines

All flight changes, cancellations, refunds, credits, or rebookings are subject to airline fare rules, availability, and final approval.

2. No Guarantees or Warranties

Travelleads does not guarantee:

• Successful flight changes or cancellations

• Refunds, credits, or vouchers

• Airline response timelines

• Specific outcomes of any request

Results depend entirely on airline policies and decisions beyond our control.

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information

• Ensure you are authorized to make changes to the booking

• Review airline policies independently when necessary

• Use our services lawfully and in good faith

We are not responsible for delays or errors resulting from incomplete or inaccurate information provided by you.

4. Fees and Payments

Any fees charged by Travelleads are for assistance services only.

• Our fees are separate from airline fees, fare differences, penalties, or charges

• Airline fees are determined and collected solely by the airline

• Fees may vary depending on the complexity of the request

Service fees are disclosed prior to processing.

5. Refund Policy (Service Fees)

Fees paid to Travelleads are for time-based assistance and are non-refundable once the service has been initiated, regardless of airline outcome.

This does not affect any refunds, credits, or vouchers issued by airlines under their own policies.

6. Limitation of Liability

To the maximum extent permitted by law:

• Travelleads shall not be liable for indirect, incidental, or consequential damages

• We are not responsible for airline decisions, schedule changes, cancellations, or operational issues

• Our liability, if any, is limited to the amount paid for our assistance services

7. Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of Travelleads or its licensors and may not be copied, reproduced, or distributed without written permission.

Airline names and trademarks remain the property of their respective owners and are used for informational purposes only.

8. Third-Party Links

Our website may contain links to third-party websites.
Travelleads is not responsible for the content, accuracy, or privacy practices of those websites.

9. Termination of Use

We reserve the right to suspend or terminate access to our website or services if:

• These Terms are violated

• Information provided is false or misleading

• Use of the service is unlawful or abusive

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws applicable to SR Global Marketplace Private Limited, without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms from time to time.
Any changes will be posted on this page with an updated revision date.

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

Travelleads owned and operated by SR Global Marketplace Private Limited.
Email: contact@travelleadsllc.com
Phone: +1 844 789 5656